Cancellation Policy
Effective Date: May 13, 2026
This Cancellation Policy governs cancellations for services, customized products, event bookings, and orders placed through [Pinehills Business Solutions](https://pinehillsbusiness.com/).
By placing an order or making a payment, you agree to the terms outlined below.
1. Service Cancellation
Customers may request cancellation of services before project initiation by contacting us through email or phone.
Once a project/service has started, cancellation requests will be reviewed based on:
- Work completed
- Resources allocated
- Vendor commitments
- Operational expenses incurred
Partial refunds, if applicable, shall be processed after deducting applicable charges.
2. Customized Product Cancellation
Orders involving:
- Customized printing
- Branding
- Personalization
- Corporate gifting kits
- Bulk packaging
cannot be cancelled once production or customization has started.
3. Event Management Cancellation
For event-related services including:
- Venue bookings
- Vendor arrangements
- Decoration
- Logistics
- Hospitality
- Printing and production
advance payments are generally non-refundable after confirmation of bookings.
Cancellation charges may vary depending on vendor policies and project stage.
4. Subscription or Recurring Services
For monthly or recurring services such as:
- Social media management
- Marketing retainers
- Consulting support
cancellation requests must be submitted at least 7 days before the next billing cycle.
No refunds shall be provided for ongoing or partially completed billing periods.
5. How to Request Cancellation
To request cancellation, customers must contact us with:
- Full name
- Order/Invoice number
- Registered contact details
- Reason for cancellation
Requests can be sent via:
Email: pinehillsofficial@gmail.com
Phone/WhatsApp: +91 91637 59269
6. Company Rights
Pinehills Business Solutions reserves the right to cancel any order or service in cases involving:
- Fraudulent transactions
- Incomplete information
- Pricing errors
- Unavailability of products/services
- Violation of company policies
In such cases, eligible refunds, if any, shall be processed accordingly.
7. Policy Updates
We reserve the right to modify this Cancellation Policy at any time without prior notice. Updated policies will be published on this page.