Refund Policy
Effective Date: May 13, 2026
Welcome to Pinehills Business Solutions. We value transparency and customer satisfaction. This Refund Policy outlines the terms and conditions regarding payments, cancellations, refunds, and service-related transactions made through our website.
1. General Policy
Pinehills Business Solutions provides business consulting, branding, digital marketing, event management, customized gifting, and related professional services. Since many of our services involve strategic planning, digital work, customized production, vendor booking, and resource allocation, refunds are governed by the conditions mentioned below.
By making a payment on our website, you agree to this Refund Policy.
2. Eligibility for Refunds
Refunds may be considered only under the following circumstances:
- Duplicate payment made by mistake
- Payment deducted but service/order not confirmed
- Cancellation approved by Pinehills Business Solutions before project/service initiation
- Non-delivery of agreed services due to reasons solely attributable to our company
All refund requests must be submitted in writing via email within 7 days of the transaction date.
3. Non-Refundable Services
The following services/products are generally non-refundable:
- Digital marketing services already initiated
- Branding and design services after concept work has begun
- Social media management services
- Customized corporate gifting products once production starts
- Event management bookings, vendor advances, venue reservations, or logistics costs
- Consultation or strategy sessions already conducted
- Any customized or personalized services
4. Cancellation Policy
Service-Based Projects
Projects may be cancelled before work commencement. If cancellation is requested after project initiation, only the unused portion of the service fee (if applicable) may be considered for partial refund after deduction of operational and processing costs.
Event Management Services
Advance payments made for events, venues, vendors, décor, printing, logistics, hospitality, or third-party bookings are non-refundable once bookings are confirmed.
Customized Products & Corporate Gifts
Orders for customized products cannot be cancelled once production, branding, printing, or packaging has started.
5. Refund Processing Timeline
Approved refunds will be processed within 7–15 business days from the date of approval. Refunds will be credited through the original payment method used during the transaction.
Processing time may vary depending on banks, payment gateways, or financial institutions.
6. Chargebacks & Payment Disputes
Customers are requested to contact us before initiating any payment dispute or chargeback. Fraudulent disputes or unauthorized chargebacks may lead to suspension of services and legal action where necessary.
7. Third-Party Services
Certain services may involve third-party vendors, platforms, logistics providers, advertising platforms, or event partners. Refunds related to third-party expenses shall be subject to the policies and approvals of those respective providers.
8. Modification of Policy
Pinehills Business Solutions reserves the right to modify, update, or revise this Refund Policy at any time without prior notice. Updated versions will be published on this page.
9. Contact Us
For refund or cancellation requests, please contact:
Pinehills Business Solutions
Howrah, West Bengal, India
Email: pinehillsofficial@gmail.com
Phone/WhatsApp: +91 91637 59269
Website: www.pinehillsbusiness.com