Shipping & Delivery Policy
Effective Date: May 13, 2026
Thank you for choosing Pinehills Business Solutions. This Shipping & Delivery Policy explains how we process, ship, and deliver physical products and services purchased through our website.
1. Order Processing
All orders are processed after successful payment confirmation. Orders are typically processed within 2–5 business days, excluding Sundays and public holidays.
For customized, branded, or bulk corporate gifting orders, processing time may vary depending on:
- Product availability
- Printing/branding requirements
- Quantity ordered
- Packaging specifications
- Vendor timelines
Customers will be informed in case of any unexpected delays.
2. Shipping Coverage
We currently ship across India through trusted third-party courier and logistics partners.
For international shipping requests, customers may contact us directly before placing the order.
3. Estimated Delivery Timeline
Estimated delivery timelines are as follows:
- Standard Orders: 5–10 business days
- Customized/Corporate Orders: 7–20 business days
- Bulk Orders: Timeline may vary based on order volume and customization
Delivery timelines are estimates and may vary due to:
- Courier delays
- Weather conditions
- Regional restrictions
- Public holidays
- Vendor or supply chain issues
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.
For bulk or customized orders, shipping costs may vary depending on:
- Weight and dimensions
- Delivery location
- Packaging requirements
- Urgent delivery requests
5. Delivery of Digital Services
For digital services such as:
- Marketing services
- Branding solutions
- Consulting
- Social media management
- Creative design work
Delivery shall be made electronically via email, cloud links, WhatsApp, or other agreed communication channels within the mutually agreed timeline.
6. Delayed or Failed Deliveries
While we strive for timely delivery, Pinehills Business Solutions shall not be held responsible for delays caused by:
- Courier companies
- Natural disasters
- Government restrictions
- Technical failures
- Force majeure events
If a shipment is returned due to incorrect address or customer unavailability, re-shipping charges may apply.
7. Damaged or Missing Products
Customers are requested to inspect packages upon delivery.
If the package appears damaged or items are missing, customers must notify us within 48 hours of delivery with:
- Order details
- Photographs/videos of the package
- Description of the issue
Claims made after this period may not be eligible for replacement or resolution.
8. Contact Information
For shipping or delivery-related queries, contact:
Pinehills Business Solutions
Howrah, West Bengal, India
Email: pinehillsofficial@gmail.com
Phone/WhatsApp: +91 91637 59269
Website: www.pinehillsbusiness.com